Welcome to my.a-geo.info. This Privacy Policy describes how we handle personal information collected from users who access our restricted client portal, use the ticketing system, knowledge base, or contact us via our support channels. By accessing or using my.a-geo.info, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information in order to provide you with secure access to our services and improve your experience on my.a-geo.info. This includes:
1.1. Account Information
- Personal Details: When creating an account, we may collect your name, email address, phone number, and other relevant information necessary for account setup and verification.
1.2. Ticketing and Support
- Ticket Information: When you submit a ticket, we collect details related to your inquiry, which may include technical data, descriptions of issues, and any attachments or supporting documents you provide.
1.3. Usage Data
- Log Information: We automatically collect data related to your usage of the website, such as IP address, device type, browser type, and access timestamps.
- Cookies and Tracking: Cookies and similar tracking technologies may be used to provide a more personalized experience, remember user preferences, and enhance site security.
2. How We Use Your Information
The information we collect is used to:
- Provide, maintain, and improve our services.
- Respond to your support requests and manage your tickets effectively.
- Communicate with you about your account, ticket updates, and important service announcements.
- Analyze usage patterns to improve site functionality, security, and usability.
- Ensure compliance with legal obligations.
3. How We Share Your Information
We respect your privacy and do not share your information with third parties except in the following cases:
- Service Providers: We may share data with trusted third-party vendors who assist in operating our website, ticketing system, and other support functions, provided they comply with strict data protection obligations.
- Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect the rights and safety of our users and services.
4. Data Security
We are committed to protecting your data. We implement security measures to prevent unauthorized access, use, or disclosure. However, while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access, update, or delete your personal information.
- Request restriction of data processing.
- Withdraw consent where data processing is based on consent.
To exercise these rights, please contact us at info@a-geo.lv
6. Data Retention
We retain personal data as long as necessary to provide you with our services or as required by applicable laws and regulations. Once your data is no longer needed, we will securely delete or anonymize it.
7. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@a-geo.lv
- Address: Akmeņu ceļš 3 Raubēni, Cenu pagasts, Jelgavas novads, LV-3002
